FAQ Solving technical problems with the Wistim application

Please contact your doctor or your centre to ensure that the treatment has been sent. It is also possible that your treatment has been completed and archived by your doctor, but you can still consult it in your history.

If a document sent has been read by your doctor, it cannot be deleted.

If you are unable to import your documents, access to your documents or photo gallery may not be authorised. In this case, please go to your device settings, search for the WiStim application and activate access to your documents or photos. You can also check that your document is in the correct format (pdf, png, jpg). If the problem persists, please contact our support team.

Please contact your doctor or centre to ensure that the documents have been sent. If the problem persists, please contact our support team.

As a first step, please contact your doctor or your centre to ensure that the treatment has been sent. If you have several accounts, please check that the treatment has been sent to the account with which you are connected.

If you have never received notifications, it may be that your notifications are disabled. If this is the case, please go to your device settings, search for the WiStim application and enable notifications.

If your problem is occasional, please contact your doctor or centre to ensure that the information has been sent.

If the problem persists, please contact our support team.

On the application login screen, click on "Forgot your password? You will receive an email with a link to reset your password.

Veuillez patienter, les procédures d'acceptation peuvent prendre du temps. Si vous n'avez pas été acceptée au bout d'une semaine, veuillez contacter votre médecin ou votre centre PMA.

Removing the application is not enough to unsubscribe. To do this, go to your application settings, under "My subscription" and click on "Unsubscribe".

Please check that you have received the unsubscribe email from WiStim. If so, please contact our support team. If not, please start the unsubscribe procedure again.

It may be that the expiry date of your bank card has passed. In this case, you should have received an email from WiStim allowing you to enter your new credit card details. If the problem persists, please contact our support team.

First of all, please check that you have received the unsubscription email from WiStim. If so, please contact our support team. If not, please start the unsubscribe procedure again.